Terms of Service

1. Agreement

These Terms govern a retailer's ("you", "the merchant") access to and use of Season 28 Connect — the Shopify-embedded app, web console, backend API, and the branded customer app offered to your shoppers (together, the "Service"). By installing or using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Season 28 Connect provides customer-engagement tooling for garden and plant retailers, including loyalty and rewards, customer CRM, email/push/SMS marketing and automations, plant-specific care content and reminders, plant identification and recommendations, click-and-collect reservations, demand analytics, and a branded customer mobile app. Features are modular and may be enabled or disabled per your plan and settings.

3. Accounts and eligibility

You must provide accurate account information, keep credentials secure, and be responsible for activity under your account. You must be a business using the Service for business purposes and comply with your Shopify agreement and applicable law.

4. Plans, billing, trials and cancellation

• App Store installs are billed through Shopify (Shopify's Managed Pricing / App Pricing). By selecting a plan you authorise Shopify to charge you the plan's recurring fee. Plans, prices and trial lengths are shown on the App Store listing and the in-app pricing page. Direct (non-Shopify) sign-ups may be billed via Stripe under a separate order.
• Paid plans include a free trial as stated at sign-up. Fees are charged in advance for the billing period and are non-refundable except where required by law.
• You can change or cancel your plan at any time; cancellation stops future charges and takes effect at the end of the current billing period. Uninstalling the app ends the subscription per Shopify's billing rules.
• We may change prices or plans on reasonable notice; changes apply from your next billing period.

5. Your responsibilities as data controller

For your customers' personal data processed through the Service, you are the data controller and we are your processor. You are responsible for:

• having a lawful basis and any required consents for the data you load or generate (including marketing consent before sending marketing);
• providing your customers with appropriate privacy information;
• honouring data-subject requests (we will assist).

Our processing of that data is governed by our Data Processing Agreement (DPA), incorporated into these Terms, and our Privacy Policy.

6. Acceptable use

You must not: use the Service unlawfully or to send unsolicited marketing; upload content you have no right to use; attempt to breach security, access other tenants' data, reverse-engineer, or disrupt the Service; or use it to store special-category data beyond what the Service is designed for. We operate strict tenant isolation; you must not attempt to circumvent it.

7. Intellectual property

We (and our licensors) own the Service and all related IP. You receive a non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of your content and data; you grant us the rights needed to operate and provide the Service (including via our sub-processors).

8. Third-party services

The Service integrates with third parties (including Shopify, and the sub-processors listed in our Privacy Policy). Your use of those services is subject to their terms, and we are not responsible for them.

9. Availability, warranties and liability

• We aim for high availability but the Service is provided "as is" and "as available"; we do not warrant it will be uninterrupted or error-free.
• To the maximum extent permitted by law, we exclude implied warranties and are not liable for indirect or consequential loss, loss of profits, revenue, goodwill or data. Nothing excludes liability that cannot be excluded by law (including death or personal injury caused by negligence, or fraud).
• Subject to the above, our total aggregate liability in any 12-month period is limited to the fees you paid for the Service in that period.

10. Indemnity

You will indemnify us against claims arising from your unlawful use of the Service or your breach of these Terms, including claims that your data or its processing infringed a third party's rights or data-protection law.

11. Termination and data deletion

Either party may terminate on notice; we may suspend or terminate for breach, non-payment, or legal reasons. On termination or uninstall, your access ends and your store's data is deleted or anonymised in line with our Privacy Policy and Shopify's shop/redact flow (approximately 48 hours after uninstall). You may export your data before termination using the in-console export.

12. Changes to these Terms

We may update these Terms; material changes will be notified and take effect on the stated date. Continued use after changes means you accept them.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer/data-protection rights.

14. Contact

Season 28 Ltd — hello@season28connect.co.uk. Registered address: [add registered company address].